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Complaints Handling Skills of 10,000 Managers

Author: 外食相談研究会
ISBN: 978-4-8222-3349-5
Original Region: Japan
Original Language: Japanese
Publication Date: 2011
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Rights sold:
China , Taiwan, China
Rights sold (language):
Traditional Chinese , Simplified Chinese

The ultimate solution for troubleshooting in the food service industry, introducing how the “customer relations division managers” of 23 major food service chains handle customer complaints! The book is filled with a wide range of examples and solutions covering measures for common complaints and how to fight off malicious claimers. This is a must-have for all food service outlet operators and managers.

The Gaisouken (http://gaisouken.com) is a network of customer relations professionals of food service chains, established in October, 2010. With the aim of providing better customer services, member company representatives get together to hold study sessions on a regular basis.

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